Each purchase transaction is governed by the provisions of Legislative Decree No. 185 of 22/05/1999 “Implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts” and, as regards the protection of privacy, is subject to the provisions of Legislative Decree No. 196/2003.

This contract concerns the sale of products marketed by DEBORA INTIMATES DI DEBORA LENTA in the quantity and quality chosen by the consumer through electronic selection on the website https://www.deboraintimates.it.

From the moment the consumer accesses and uses the website https://www.deboraintimates.it, they must review and accept these conditions of sale before confirming any purchase. Submitting an order confirmation therefore implies full knowledge and unconditional acceptance of the conditions of sale. We therefore invite you to read them carefully and to print and/or save them on another durable medium of your choice, in order to fully comply with the requirements set out in Articles 3 and 4 of Legislative Decree No. 185/1999. The consumer may choose not to access or use the website if they do not wish to accept and comply with these terms and conditions.

Purchases of products, available as illustrated and described online in the relevant product sheets, are made at the price indicated in euros, VAT included. Prices shown are valid only for Italy. Shipping costs are not included in the price and are displayed separately at the time of purchase. Before confirming the purchase, you will be provided with a summary showing the unit cost of each selected product, the total cost in case of multiple products, and the related shipping costs. Upon confirmation of the purchase, you will receive an email containing the date and total amount of your order, along with its details.

Orders are accepted through electronic selection on the website https://www.deboraintimates.it. The conclusion of the contract is subject to the Client completing payment of the full amount using one of the permitted payment methods.

Customers required to request an invoice must provide their VAT number and all the data necessary for its issuance. The tax invoice may also be issued after delivery of the goods, within the time limits provided by law.

Purchases may only be made by adults. However, should a purchase be made by a minor by providing false information regarding age, or false details in order to purchase the desired item and/or access the requested data, the parents shall be directly responsible for payment of the purchased goods, without prejudice to the withdrawal provisions set out in these conditions of sale.

In the event of a discrepancy between the order and the delivery, or in the case of non-conformity or defects in the received product, the Client must raise a complaint by calling +39 352 034 0221 or by sending an email to customer service at info@deboraintimates.it within 3 days of receipt of the goods.

The warranty does not apply where the defects found are due to improper storage after delivery.

For products sold, the warranty and assistance conditions are those offered by the manufacturer in accordance with Directive 99/44/EC.

Right of Withdrawal (distance purchases)
Consumers purchasing from Debora Intimates have the right to withdraw from the contract without stating any reason within 14 calendar days from the day they receive the goods. To exercise the right of withdrawal, the customer must send written notice to info@deboraintimates.it or complete the withdrawal form available on the website. After giving notice of withdrawal, the customer has a further 14 days to physically return the product.

Effects of Withdrawal

• A refund of the amount paid (including the initial standard delivery cost, if any) will be made within 14 days from the day Debora Intimates is informed of the exercise of the right of withdrawal. The refund may be withheld until the goods are received or until the customer provides proof of having returned them. The refund will be made using the same payment method used for the purchase, unless otherwise agreed.
• Return shipping costs are borne by the customer, unless otherwise stated by contract or promotion.
• The customer is responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods (i.e., trying on the item as in a physical store: checking the size without damaging it).

Exceptions to the Right of Withdrawal — Custom-Made and Hygienic Goods
In accordance with the Consumer Code (Art. 59) and EU regulations, the right of withdrawal does not apply in the following cases relevant to our shop:

• Goods made to measure or clearly personalized: items made to measure or customized at the customer’s request (e.g. shape modifications, out-of-catalog sizes, aesthetic customizations not offered as standard options) are excluded from the right of withdrawal. In such cases, the contract is performed according to the consumer’s specifications and free returns for standard goods do not apply (without prejudice to the legal warranty for lack of conformity).

Practical note: for customizations that do not substantially alter the product (e.g. choosing among standard catalog options), it is advisable to clearly state at checkout whether the variant is considered a “customization” excluding withdrawal or whether it falls within standard variants.

• Sealed goods for hygiene reasons: products which, for hygiene or health protection reasons, cannot be returned if the protective seal has been broken after delivery (e.g. sometimes relevant for intimate apparel) are excluded from the right of withdrawal once the seal has been opened. To protect hygiene standards, we ask that intimate garments be tried on without removing or damaging tags or hygienic protections applied.

Returns for Purchased Products (Standard Goods)
For products sold in standard sizes and not customized, the procedure is as follows:

• Withdrawal notice: within 14 days of receipt, send the withdrawal notice to info@deboraintimates.it or use the prescribed form. Click here to use the standard form available on the website.
• Return shipment: send the product within 14 days of the withdrawal notice to the address: info@deboraintimates.it. The product must be returned intact, with original packaging, tags and hygienic protections not removed (if applicable), and in a condition suitable for resale.
• Return costs: borne by the customer (unless otherwise agreed or promoted).
• Refund: within 14 days of receipt of the return or proof of shipment (if required), the refund will be processed. The seller may withhold the refund until the goods are received or proof of return is provided.

Defective or Non-Conforming Products (Legal Warranty)
The right of withdrawal is separate from the legal warranty of conformity. If a product is defective or non-conforming, the customer is entitled to repair or replacement, or to a price reduction or contract termination, in accordance with applicable law (warranty period: 2 years for new goods). In case of defects, please contact support at info@deboraintimates.it for instructions.

Practical Guidelines and Customer Advice

• Before deciding on a return, please consult our size guides and detailed photos; for items with critical fit, we offer pre-purchase assistance.
• To preserve your right of withdrawal, try items on as you would in a store (no odors, do not remove tags or damage the item or hygienic protections).
• Customizations requested by the customer are clearly indicated on the product page and/or at checkout; in such cases, the right of withdrawal does not apply.

Withdrawal Form
Click here to use the standard form available on the website.

DEBORA INTIMATES DI DEBORA LENTA shall not be liable for any damages resulting from the use or misuse of the service provided by https://www.deboraintimates.it.

DEBORA INTIMATES DI DEBORA LENTA shall not be liable for errors or omissions within https://www.deboraintimates.it or any linked website.

DEBORA INTIMATES DI DEBORA LENTA reserves the right to continuously update the website https://www.deboraintimates.it. Information may contain inaccuracies or typographical errors.

DEBORA INTIMATES DI DEBORA LENTA does not guarantee uninterrupted service, except where interruptions are beyond its control.

Except in cases of willful misconduct or gross negligence, any liability of DEBORA INTIMATES DI DEBORA LENTA shall not exceed the price of the products purchased by the customer.

Users are responsible for ensuring that the data they provide is accurate, complete, and up to date, and for promptly communicating any changes. In the event of false declarations, benefits obtained from the services may be revoked. DEBORA INTIMATES DI DEBORA LENTA reserves the right to remove such users from its customer lists.

Pursuant to Article 13 of Legislative Decree 196/2003, customers are informed that the processing of personal data provided to DEBORA INTIMATES DI DEBORA LENTA during registration is primarily intended to register the user and complete the sales transaction.

Personal data may be processed electronically for administrative, statistical, and marketing purposes, including newsletters and promotional communications.

The Data Controller is DEBORA INTIMATES DI DEBORA LENTA, with registered office at VIA CONTI PETITTI DI RORETO, 99 - 12062 CHERASCO (CUNEO).